One-stop public administration services online: Ministry of Finance and State Treasury announce launch of upgraded citizens' portal Suomi.fi

27.10.2010  |  Press release 134/2010

Suomi.fi, the one-stop citizens' portal to public administration services, has been upgraded. Produced by the State Treasury, the Suomi.fi portal now provides links to all central and local government services.

The new version of the portal brings citizens closer to genuine one-stop access to all public administration e-services, which are grouped into easily identifiable clusters to make for easy navigation. What this means is that users now only need to know one address and they can search and access all the public administration services they need.

"The number of service providers featured on the Suomi.fi portal has increased markedly and they now include all municipalities, central government offices and agencies and a host of other public administration bodies," said Mr Tapani Tölli, Minister of Public Administration and Local Government on announcing the launch of the new portal.

The new Suomi.fi portal also allows users to select their home municipality so that the services provided by the respective local authorities are listed first in the search results.

Suomi.fi is now exclusively intended for private citizens, whereas information for businesses and entrepreneurs is provided through the Enterprise Finland portal.

Towards an e-service portal

 The range of services offered through the new version of Suomi.fi has also expanded.

To help users navigate their way around e-services, the portal has its own virtual guide whose job it is to lead citizens through the e-service process. The virtual guide automatically appears whenever users click on an e-service link.

A major focus in developing the portal will be on improving and extending e-services. Later in the year citizens will be able to open personal e-service accounts, and a new map of public services locations will be published.

The Suomi.fi portal is found at www.suomi.fi

 The portal upgrade has been carried out as part of the Ministry of Finance's eServices and a Democracy Acceleration Programme (SADe programme).

 Link to Minister's speech (in finnish)

 Inquiries:

State Treasury:
Web services manager Pirkko Romakkaniemi, tel. 358 40 761 2728
Web editor Mari Kervinen, tel. 358 50 576 8424
Communications officer Päivi Railotie, tel. 358 50 431 2404

Ministry of Finance:
Silja Hiironniemi, Director General of Public Management Department, tel. 358 9 160 33250
Maire Ahopelto, Services Manager, tel. 358 9 160 33470

E-mail addresses are:
firstname.lastname@valtiokonttori.fi (State Treasury) and firstname.lastname@vm.fi (MoF)

Facts about Suomi.fi

•          Suomi.fi is a citizens' portal providing information on and online access to public administration services. Its first version was published in spring 2002.
•          The portal is produced by the Government IT Shared Service Centre under the State Treasury.
•          Benefits of upgraded version:
  •           Services included from all municipalities.
  •           Wider range of e-services.
  •           Separate pages for ageing people.
  •           Access to content through open interface.
•          One-stop access to all citizens' services.
  •           Around 750 e-services and more than 4,000 forms. Thousands of links to service information.
  •           Covers all major public administration organisations: 342 municipal and some 300 central government organisations. In addition more than 100 third sector organisations.
•          User statistics:
  •           The portal receives some 300,000 visits by 200,000 unique visitors a month (September 2010).
  •           Around half of all visits to the portal are e-service visits.

Language versions

• Suomi.fi-portaali tarjoaa kansalaisen tarvitsemat julkisen hallinnon palvelut yhdestä osoitteesta
  27.10.2010
• Suomi.fi-portalen erbjuder all offentlig service som medborgaren behöver på en adress
  27.10.2010

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